Articles on: Administration

Changing App Configuration Settings

Please note that the Admin section is typically reserved for IT staff.


Once you have opened the Admin Portal (instructions here: Accessing the HVC Tenant Admin Portal), navigate to the App Configuration menu on the sidebar.



App Configuration Settings Explained


  1. Name This is the name that will be displayed on communications that users receive about HVC2. In this case, this is our HVC Demo tenant.
  2. Base URL This cannot be changed, this section displays the URL users should use to access HVC in your organization.
  3. Minutes before event This setting controls how many minutes you allow users to join before that event actually starts.
  4. QR Code duration This setting controls how long QR codes stay active on mobile devices.
  5. Auto Logout Time (web) This setting controls how long it takes for the web portal to log out from inactivity. (0 for no auto-logout)
  6. Auto Logout Time (headset) This setting controls how long it takes for the headset to log out from inactivity. (0 for no auto-logout)
  7. Auto Logout Time (mobile) This setting controls how long it takes for the mobile app to log out from inactivity. (0 for no auto-logout)
  8. Pin Expiration Time This setting controls how long it takes for a PIN to expire in your organization. (0 for no expiration)
  9. Lockout after incorrect PINs This setting controls how many PIN attempts a user can enter incorrectly before their PIN login is locked. After this, they can still log in on web to reset their PIN. (0 for no PIN lockout)
  10. PIN Complexity Settings These settings control various restrictions you can place on user PINs.
  11. Enable/Show Patient Name Field This setting controls whether users will see the option to add patient information before creating a meeting.
  12. Enable Screenshare This setting controls whether web users will be able to share their screen.
  13. Enable Attachments This setting controls whether users can attach files to meetings.
  14. Enable In Call Recording This setting controls whether users can record meetings.
  15. Enable In Call Photos This setting controls whether users can take photos in calls.


Make sure to click Save at the bottom so your settings are saved.

Updated on: 12/02/2024