Articles on: Administration

Firewall Settings

If you are having trouble placing calls using Hippo, it's likely that your network firewall is blocking the ports we use to transmit the conferencing data. This configuration likely requires an IT administrator.

In order for users on the network to be able to access HVC, all traffic directed to any subdomain of my-hippo.io will need to be whitelisted. In most firewall systems, this can be accomplished by whitelisting the domain *.my-hippo.io. This will also allow users to access our knowledgebase, which has step-by-step instructions for using HVC and accompanying wearable devices.

If you are having trouble placing calls in HVC, please ensure the following WebRTC ports are unblocked:

conf-prod.my-hippo.io ports 80, 443, 8443, 33000-49999
turn.my-hippo.io ports 80, 443, 3478, 5349, 10000-20000

Please ensure to whitelist domains instead of their resolved IP addresses wherever possible, as the IP address of our conferencing nodes will vary based on location, availability, and other factors.

If you are still unable to place calls within your firewall after enabling these ports, please contact support@myhippo.life.

Updated on: 09/12/2025