• Installing HVC2 on XR devices

  There is an alternate method below for users who cannot install software on their computer. It is slightly more complicated, and only works on SPX devices at this time. If your organization does not use an MDM (mobile device manager) to manage your XR devices, or if you are doing a pilot before rolling out the MDM for your XR devices, you may wish to manually install/update theSome readers

• Adding and Editing User Roles

  For instructions on accessing the Admin Portal, please see here: Accessing the HVC Tenant Admin Portal The first menu that appears is the "Roles and Permissions" menu. Here you can see a list of roles that have been created for your domain. By default, there are three roles, unless your organization requested different preset roles. The default preset roles,Some readers

• Pre-Invite Users in Bulk

  In the HVC Admin portal, Admin users can pre-invite as many users as they'd like! It is important to note that users added in this method still need to register for an account. Bulk pre-inviting simply ensures that when they do register, they will be automatically assigned a role, and therefore will be able to perform actions. Follow the instructions below to prepare your user list, and upload it into the Admin Portal. Prepare an xlsx file in the following format: (Sample file availableFew readers

• Editing Users

  Once you have opened the Admin Portal (instructions here: Accessing the HVC Tenant Admin Portal), navigate to the Users menu on the sidebar. Immediately you will see a list of all HVC users that have registered/been registered in your organization. Click on a user to see their information, and perform some editing tasks. Upon clicking on a User, their InfoFew readers

• Accessing the HVC Tenant Admin Portal

  With the Hippo Virtual Care Tenant Admin Portal, you have access to a variety of user and role settings, as well as some system settings that affect how your tenant of HVC behaves. To access the Tenant Admin Portal, log into your HVC account.Few readers

• Permission Descriptions

  Inside the HVC Admin portal, Admins are able to assign permissions to roles, and then assign roles to users. This allows Admins to have deep control over which users are able to perform which actions. Below is a brief description of each permission available:Few readers

• Changing App Configuration Settings

  Once you have opened the Admin Portal (instructions here: Accessing the HVC Tenant Admin Portal), navigate to the App Configuration menu on the sidebar. App Configuration Settings Explained Name This is the name that will be displayed on communications thatFew readers

• Manually Requesting an App Update (RW Devices)

  If your Realwear headset doesn't seem to be automatically updating, and you have not unenrolled from auto update from Hippo, you can try the following steps to manually request an update. Steps to request an update Navigate Home My Programs HVC XR Navigate Home My Programs Settings Apps and Notifications HVC XR Uninstall Ok Power down the headset fully by holding down the power button for 5 seconds. Then, power iFew readers